How to order
A transparent process in ten steps, from your first inquiry to cargo received. Every step is documented.
The process
From inquiry to cargo received
At a glance
- Response
- 1 business day
- Quotation validity
- 14 business days
- Samples
- 5 to 10 kg (briquettes), 100 to 200 g (vanilla)
- Trade terms
- FOB, CIF, CFR (Incoterms 2020)
- Loading port
- Tanjung Perak, Surabaya
Send your inquiry
Contact us by WhatsApp, email or Instagram with your product, quantity, destination country and preferred shipping terms (FOB, CIF or CFR). We respond within 1 business day.
Receive our quotation
A formal quotation states the specification, unit price in USD, minimum order quantity, estimated lead time and commercial terms. It is valid for 14 business days.
Request a sample (optional)
Samples are shipped by DHL or FedEx at the buyer's cost. The size depends on the commodity, typically 5 to 10 kg for briquettes and 100 to 200 g for vanilla. Delivery usually takes 5 to 10 business days.
Confirm your order
Send your official Purchase Order. We verify it against the accepted quotation.
Sign the Sales Contract
We send two original copies. Production or sourcing begins only after both parties have signed.
Proforma Invoice and order confirmation
After signing we issue a Proforma Invoice. Production and procurement start once the order is confirmed.
Production and quality control
We source or produce your order and run quality control before packing. A QC report and a Certificate of Analysis from an accredited laboratory are prepared at this stage.
Cargo ready and shipment
After QC we arrange packing and container stuffing. We send stuffing confirmation photos, and the shipping documents follow after the vessel departs.
Original documents
When the vessel has departed and the Bill of Lading is ready, we prepare the original documents for release to you.
Receive your cargo
Use the original documents to clear customs at the port of discharge. Please tell us once the cargo is received so we can follow up on quality feedback.
Documents
Documents you will receive
Quotation 
Commercial Invoice 
Packing List 
Shipment Advice
PT Muda Karya Export's own document templates.
| Document | Purpose |
|---|---|
| Commercial Invoice | Official financial document for customs clearance |
| Packing List | Breakdown of packaging, weight and dimensions |
| Bill of Lading (B/L) | Proof of shipment and the document used to claim the cargo |
| Certificate of Origin | Proof of Indonesian origin for preferential tariffs |
| Phytosanitary Certificate | Official plant health clearance from BARANTAN |
| Certificate of Analysis (CoA) | Laboratory-tested quality results per batch |
| Halal or Organic Certificate | Available on request at the time of order |
Timeline
Typical durations
| Stage | Estimated duration | Notes |
|---|---|---|
| Inquiry to quotation | 1 to 2 business days | Faster for standard products |
| Sample preparation and shipping | 5 to 10 business days | International courier |
| Contract signing | 1 to 3 business days | After the PO is received |
| Production or sourcing | 7 to 21 business days | Depends on commodity and quantity |
| Document preparation | 3 to 5 business days | After the cargo is ready |
Sea freight from Surabaya
| Destination region | Typical transit |
|---|---|
| East Asia | 7 to 14 days |
| Middle East | 10 to 18 days |
| Europe | 20 to 30 days |
| Americas | 25 to 40 days |
Transit time depends on the port of discharge and the shipping line.
Frequently asked questions
Can you supply a commodity that is not on your product list?
Send us the commodity, the specification you need, the volume and the destination port. We reply within 1 business day and tell you what we still need to verify with our suppliers. If supply is confirmed, you receive a formal quotation with a written specification. If it is not, we tell you plainly. A commodity we ship regularly is added to the product list.
Can I mix commodities in one order?
Yes. You may order several commodities in one container. Each commodity has its own documentation. Please mention this in your first inquiry so we can advise the best container arrangement.
Can I visit your warehouse or farms before ordering?
Buyer visits to our production and sourcing locations are welcome. Please coordinate with us at least 14 days in advance, and we will arrange the visit at no additional cost.
What happens if the product does not match the specification?
Submit a written claim with supporting evidence, such as photos or a lab report, within 14 calendar days of cargo arrival. We give a first response within 24 hours, investigate, and offer a resolution within 7 business days.
Can you arrange halal or organic certification?
Yes. Halal certification is available through LPPOM MUI and organic certification through accredited certifying bodies. Please request it at the time of order, as it adds 14 to 30 days of lead time.
Which shipping terms do you offer?
We offer FOB (Free on Board), CIF (Cost, Insurance and Freight) and CFR (Cost and Freight) under Incoterms 2020. The agreed term is stated in the quotation and the Sales Contract.
Contact
Send the product, quantity and destination port. We reply within one business day with a formal quotation.
- WhatsApp Alif
- +62 811-1962-207
- WhatsApp Zera
- +62 858-4210-6702
- @mudakaryaexport
- Office address
- Green Garden Residence I Juanda, Jalan Dukuh Dadap Juanda No. A1, Pranti